Improving call center performance with Tethr
Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.
In less than 6 months, they saw average handle time drop by 32 seconds per call, plus:
- 27% reduction in Powerless to Help language
- 132% increase in Advocacy during calls
- 300% increase in Expectation Setting on unresolved calls