CASE STUDY

Improving call center performance with Tethr

What’s Inside?

Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.

In less than 6 months, they saw average handle time drop by 32 seconds per call, plus:

  • 27% reduction in Powerless to Help language
  • 132% increase in Advocacy during calls
  • 300% increase in Expectation Setting on unresolved calls
CCPerformance