---
title: Q&A with Forrester Research | Tethr
description: Download this Q&A with Forrester Research for the answers to the top effort measurement questions and learn how to drive actionable insights into your CX.
---

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WHITEPAPER

# Q&A with Forrester Research

### What’s Inside?

We sat down with Forrester analyst Maxie Schmidt-Subramanian to get her take on how effort impacts customer experience and how leading companies are using advanced analytic approaches to listen for effort rather than relying on post-call surveys.

Download this guide to learn:

- The top five most-asked questions and answers around customer effort
- How to drive more actionable insights into the customer experience
- How technology can help you measure more than "how much" effort

![Forrester Q&A Header](https://go.tethr.com/hs-fs/hubfs/Landing%20page%20images/Forrester%20Q%26A%20Header.png?width=1618&height=824&name=Forrester%20Q%26A%20Header.png "Forrester Q&A Header")

[Download the guide now](https://go.tethr.com/hubfs/Downloadable%20Content/Customer%20Effort%20Q%26A%20with%20Forrester%20-%20Tethr.pdf?hsLang=en)

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