Agent Coaching Workshop
Join customer support leaders from The British Columbia Lottery Corporation and the Tethr team for this free workshop. You'll learn:
- What agent behaviors make the biggest impact on CX
- How to coach your team to respond to and make difficult situations easier for customers
- What type of behavior is the most difficult to coach
- How to apply insights from the contact center to your whole organization
Watch the on-demand webinar now.
Watch the recording:
Director, Customer Support Operations
Manager, CX & Account Management
Chief of Operations and Product
Sr. Director, Service Delivery
Everything you need to know about agent coaching in 2023 and beyond.
Agents are the cornerstone of your contact center and investing your time in training them is one of the best things you can do. Watch the on-demand webinar now.
You'll have a chance to hear tips and tricks, ask any questions you may have, and get an agent coaching cheat sheet you can use in your contact center.