Aligning agent performance to business outcomes
Learn how the Tethr Effort Index (TEI) and our Agent Impact Score (AIS) are enabling companies to unlock details on how the specific contributions agents make are tied to business outcomes, overcoming the challenges with traditional QA scorecards.
Watch the webinar to learn:
- The limitations to traditional performance management approaches
- How to use AI to save at-risk customers and spotlight critical business transformation opportunities
- How individual agent behaviors are separate from overall customer effort