BCU listens like never before
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into the everyday conversations occurring with their members. That's where Tethr came in. Within a matter of months, Tethr helped BCU develop a new lens into member service and meet aggressive organizational goals.
Download the case study to see how BCU:
- Increased self-service education by 14%
- Reduced QA staff time allocation by 80%
- Grew the number of insights captured by 3,000%