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webinar

BCU + Tethr - Using Benchmarks to Improve CX

Watch the recording:

Join us to hear how BCU ranks in the top 5% in positive agent behaviors and uses benchmarking to reduce customer effort and drive overall business performance.

We evaluated over 4 million customer calls across a variety of industries to discover what customer satisfaction and agent metrics really matter in 2022. One of our customers, BCU, ranked at the top for a lot of those positive agent behaviors.

3V Comp 3

Speakers

Keith_Parris

Keith Parris
Sr. Director, Call Center Operations and Technologies
BCU

Steve-Trier@3x-modified

Steve Trier
Chief of Operations and Product
Tethr