Improving call center performance with Tethr

What’s Inside?

Learn how a leading automotive DMS (Dealership Management Software) technology solution uses Tethr to go beyond traditional QA methods to improve call center performance.

In less than 6 months, they saw average handle time drop by 32 seconds per call, plus:

• 27% reduction in Powerless to Help language
• 132% increase in Advocacy during calls
• 300% increase in Expectation Setting on unresolved calls