---
title: "Chat vs. Voice: The Ultimate Guide | Tethr"
description: How do chat and voice support compare, which is better for your customers, and where does chat fall short? Find out by downloading the ultimate guide.
image: https://go.tethr.com/hubfs/Chat%20vs.%20Voice%20Landing%20Page%20Image.png
---

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EBOOK

# Chat vs. Voice: The Ultimate Guide

### Customers prefer chat support - but how does it measure up compared to voice?

We compared millions of conversations held over chat with phone calls. Here's what we learned about customer behaviors, agent performance, and how to win customer loyalty.

![Ebook-ChatVsVoice-resource](https://go.tethr.com/hs-fs/hubfs/Ebook-ChatVsVoice-resource.png?width=770&height=370&name=Ebook-ChatVsVoice-resource.png "Ebook-ChatVsVoice-resource")

### Get the ebook:

![Chat vs. Voice Landing Page Image](https://go.tethr.com/hs-fs/hubfs/Chat%20vs.%20Voice%20Landing%20Page%20Image.png?width=400&height=400&name=Chat%20vs.%20Voice%20Landing%20Page%20Image.png "Chat vs. Voice Landing Page Image")

### Inside, learn...

### How chat creates effortless conversations and a better customer experience

### Chat vs. voice stats every contact center and CX leader should know

###   Why agents perform better on chat channels

Uncovering chat's weaknesses, including where phone calls still outperform

[Download the ebook now](https://go.tethr.com/chat-vs-voice-support-the-ultimate-guide#form)

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