Chat vs. Voice: The Ultimate Guide

Customers prefer chat support - but how does it measure up compared to voice?

We compared millions of conversations held over chat with phone calls. Here's what we learned about customer behaviors, agent performance, and how to win customer loyalty.


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Inside, learn...

How chat creates effortless conversations and a better customer experience

Chat vs. voice stats every contact center and CX leader should know

  Why agents perform better on chat channels

Uncovering chat's weaknesses, including where phone calls still outperform