Improving the member experience at Connexus Credit Union
With more than 430,000 members across all 50 states, Connexus Credit Union needs to quickly diagnose and solve the issues members call in about.
Discover how Connexus uses Tethr to improve member experience, and see how they:
- Reduced effort creating language by 8.8%
- Saw a 16% decrease in agent confusion
- Increased advocacy by 41.7% in the first month alone