Contact center insights that drive business outcomes.

The Tethr conversation intelligence platform analyzes 100% of customer interactions in your contact center to lower costs, reduce churn, and increase sales.

• Automatic QA of calls, chats, cases, and more • Coach agents with actionable insights
• Reduce AHT, repeat calls, & channel switching • Ensure compliance on every call
• Predictive CSAT • Reduce operational costs

G2 badges - Fall 2024

 

Get a demo to see how Tethr will revolutionize your contact center.

Trusted by leaders like you...

CX-image2

How Tethr works

Tethr enables you to act fast by guiding you to the issues impacting your customer experience. We automatically score every interaction based on customer effort and agent impact, making it easy to identify opportunities for improvement.

Discover and share insights from your conversational data by syncing Tethr with other operational systems—or take advantage of our built-in automated actions and workflows. Route that information to the people and teams who need it, in the tools they already use, to empower informed action throughout your organization.

10


Seamless integration with your carrier, cloud-based or premise-based phone and chat systems.

 12


Every call transcribed with
best-in-class ASR.

 AI Icon


Every interaction analyzed for automatic detection of effort drivers and selling behaviors.

 6


Share structured insights
with CRM, BI, CFM/CEM
systems.

 11


Out-of-the-box dashboards & reports to easily identify and
track crucial CX insights.

 

Get a deeper understanding of your customer journey and use coachable insights to improve your contact center.

Tethr Platform Image
Chat bubbles icon

 

Personalized agent coaching

Zero in on issues right when they happen with Tethr’s laser-focused scoring, and provide call center agents with recent examples and real solutions.

 Churn icon

 

Nurture customer loyalty

Reduce churn and build loyalty at the same time by identifying and eliminating areas of friction in your contact center. 
Pie chart icon

 

Improve first call resolution

Leverage insights from Tethr’s analytics tools to empower agents with the training and information they need to resolve more customer issues on the first call. 

 Headphones and review

 

Automate QA

Use speech analytics to automate call center QA, so you can base findings on comprehensive call data and not sporadic evaluations. 

Identify and focus on metrics that impact your bottom line.

Spinning your wheels analyzing a small sample of conversation data without making any progress? Our pre-built dashboards give you quick access into the areas you need to focus your time and effort on. In moments, you can view insights and see the metrics that matter now.

Chat icons

Automatically analyze every conversation

Search icon 1Respond swiftly to emerging trends

Agent icon 1View in-depth agent performance metrics

Benchmarking icon 1Benchmark against industry leaders

CX GA 1-1
Call center agent training

Do you struggle with…

Increasing customer expectations?

Time-consuming compliance screening?

Decreased customer loyalty?

Coaching based on limited call sampling?

High agent attrition rates?

Conversation intelligence platform, Tethr, can help you combat these issues.

Leverage conversation intelligence in your contact center today.

Want to analyze and score agent and team performance, build lasting customer loyalty, eliminate high-effort experiences, and reduce operational costs? Conversation intelligence platform, Tethr, is the best way to get the data and research-backed guidance you need to improve your call center performance.

ContactCenterPerformance-dashboard