ON-DEMAND WEBINAR
The CSAT Survey on Trial: Rethinking Voice-of-the-Customer Insights
We're putting the CSAT survey on trial, and you're on the jury. CX Accelerator’s Nate Brown plays the defense, Neighborly Software’s Mary Drumond is the prosecutor, and Tethr’s Steve Trier is our expert witness. Glia’s Rick DeLisi presides over the trial and while he may not be a real judge, he is a pretty good judge of BS when he hears it.
Access the on-demand webinar at any time by filling out the form now.
Should the traditional CSAT survey remain untouched or should you be combining survey data and predictive CSAT to inform your CX priorities and increase customer satisfaction? You be the jury and determine the verdict!
Here's what's on the docket...
- Understand the benefits and limitations of traditional CSAT survey programs.
- Discover how AI-powered predictive CSAT scoring can expand your access to voice-of-the-customer insights.
- Learn how to augment surveys with predictive CSAT to identify and prioritize CX improvements.
Presenters
Prosecution
Defense
Honorable Judge
Expert Witness
Mary Drummond
VP, Marketing
Neighborly Software
Nate Brown
Co-founder
CX Accelerator
Rick DeLisi
Author & Lead Research Analyst
Glia
Steve Trier
Chief Product Officer
Tethr