Instant, unbiased, & comprehensive customer feedback.

Find out immediately what your customers really think about your products and services with our AI-powered customer listening platform. Easily find issues with your product using actual customer feedback, and use that information to build both a better customer experience and a more loyal customer base.

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Discover where you stand in the market

Get real data about customer preferences, user experience issues, and more. Tethr delivers the insights you need to compete in your market.

 Unlock good and bad feedback

 

Unlock good and bad feedback

Your customers are telling you about your products on every call. Find out if their feedback is good, bad, or indifferent with the inside scoop on every customer conversation.
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Say goodbye to surveys

Eliminate reliance on mediocre survey response rates or time-consuming focus groups. Tethr listens to all the conversations you’re already having, and delivers insights on 100% of those interactions.

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Solutions-oriented reporting

Uncover what issues frustrate your customers with highly granular data spliced down to brand, material, and more. Armed with the facts, you can start solving product issues as they occur—not after you’ve already lost business.

Frequently asked questions

What is a customer feedback platform?
A customer feedback platform gives businesses a tool to use to collect customer feedback. There are many different types of customer feedback platforms, but they all have one thing in common: they allow businesses to gather customer feedback quickly and easily. Some platforms solicit customer feedback directly through post-call surveys, NPS scores, and other metrics. Others ingest and analyze your customer conversations to unearth customer sentiment, creating less lift for customers and giving you a holistic view of your contact center performance. Customer feedback can play a crucial role in a businesses’ ability to understand what customers think about their products or services. It also helps businesses identify areas where they can improve. Feedback platforms play an essential role in any business’ understanding of its customers and helps them prioritize how to improve its products or services.
How can I use a customer feedback platform to improve my business?

Customer feedback is essential for any business that wants to improve its products or services. By listening to what your customers have to say, you can identify areas where your business needs to make changes. A customer feedback platform can help you collect this feedback and use it to make improvements.

There are a number of different customer feedback platforms available, so it's important to choose one that will fit your needs. Some platforms allow customers to leave ratings and reviews or answer more detailed surveys, while others analyze your customer conversations to gauge sentiment. You'll also want to consider how easy the platform is to use, both for you and for your customers. Once you've chosen a platform, you can start collecting feedback from your customers. Use this feedback to Identify areas where you need to make changes, and then take action to implement those changes. By making improvements based on customer feedback, you can create a better experience for your customers and improve your business as a result.

What types of data can be gathered using a customer listening platform?

A customer listening platform gives businesses the ability to analyze data about their customers. This data can include everything from customer satisfaction ratings to detailed feedback about specific products or services. By using a customer listening platform, businesses can obtain a wealth of information that can be used to improve their operations and better serve their customers. Most importantly, it’s done without burdening your customers with any additional requests or relying on feedback from only those who chose to respond to a survey. In addition, a customer listening platform can also identify trends and patterns among customers. You can use this information to develop new marketing strategies or to improve existing ones. Ultimately, a customer listening platform provides businesses with a powerful tool for understanding their customers and developing new ways to improve the customer experience.

How often should businesses check customer listening platform data?

In order to make sure that they are effectively meeting customer needs, businesses should check their customer listening platform data on a regular basis. Doing so will allow them to see how customers are feeling about their products and services and identify any potential areas of improvement. Additionally, it will help them to stay up-to-date on the latest customer trends and see how their business is performing in comparison to others in the industry. Checking customer listening platform data c is essential for businesses that want to stay ahead of the competition and provide their customers with the best possible experience.

What are some best practices for using a customer listening platform?

As the old saying goes, "the customer is always right." In today's business climate, that maxim has never been more true. With the rise of social media and review sites, customers have more power than ever to shape a company's reputation. As a result, businesses need to be extra vigilant about monitoring customer feedback and addressing any problems that arise. A customer listening platform can be a valuable tool in this effort. By tracking call logs, chat transcripts, and case data, businesses can get an early warning about potential problems. Additionally, a listening platform can help businesses identify emerging trends or new problem areas in customer feedback, allowing them to make necessary changes before it's too late. By using a customer listening platform, businesses can stay ahead of the curve and keep their customers happy.