What's waiting inside for you?
Ground-breaking research into how customers respond to apologies, empathy, and explanations
Evidence that empathy phrases can hurt more than they help - and why
A deep-dive into what customers actually want to hear
An agent-coaching playbook for replacing empathetic phrases with action-oriented terms
The world's leading companies trust Tethr to improve contact center performance
![Call center LP Image Call center LP Image](https://go.tethr.com/hs-fs/hubfs/Call%20center%20LP%20Image.png?width=500&height=500&name=Call%20center%20LP%20Image.png)