EBOOK

Stop apologizing to your customers

Our research with a global consumer technology corporation revealed  apologies don't make customers feel better - they actually make problems worse.

See the research:

eBook (5)

What's waiting inside for you?

Ground-breaking research into how customers respond to apologies, empathy, and explanations

Evidence that empathy phrases can hurt more than they help - and why
A deep-dive into what customers actually want to hear
An agent-coaching playbook for replacing empathetic phrases with action-oriented terms

The world's leading companies trust Tethr to improve contact center performance

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CNB
etech
Connexus
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Trugreen
MetTel_Logo
baxter-credit-union-logo
BCLC_Logo.svg
CNB
etech
Connexus
lutron-electronics-vector-logo
Trugreen
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"When customer service representatives respond to problems with empathy, apologies, or explanations rather than action, it hurts instead of helps."