Is it time for the end of empathy?

How agent empathy and apologies can hurt customer experience, plus...

  • Research from a top tech retailer
  • What customers want to hear instead
  • How to coach agents to avoid empathy and apologies.

Watch the webinar now and get a copy of it emailed to you so you can watch it anytime by submitting the form. 

Access the webinar:

Discover the unsettling truth:

It’s not only natural for someone to offer apologies or sympathy when things go wrong, it’s been a cornerstone of customer service training.

The trouble is, customers don’t always find these statements helpful, comforting, or sincere.

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Dean cruse

Dean Cruse
VP, Marketing

Steve Trier

Steve Trier
Chief of Operations and Product