---
title: The End of Empathy? Webinar | Tethr
description: Watch this on-demand webinar to discover that empathy and apologies don’t make customers feel better and can even make things worse in your contact center.
---

[![creovai-signature-Tethrcolor](https://go.tethr.com/hs-fs/hubfs/creovai-signature-Tethrcolor.png?width=90&height=46&name=creovai-signature-Tethrcolor.png)](https://tethr.com/)

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WEBINAR

# Is it time for the end of empathy?

How agent empathy and apologies can hurt customer experience, plus...

- Research from a top tech retailer
- What customers want to hear instead
- How to coach agents to avoid empathy and apologies.

Watch the webinar now and get a copy of it emailed to you so you can watch it anytime by submitting the form. 

### Access the webinar:

### Discover the unsettling truth:

It’s not only natural for someone to offer apologies or sympathy when things go wrong, it’s been a cornerstone of customer service training.

The trouble is, customers don’t always find these statements helpful, comforting, or sincere.

![image (6)](https://go.tethr.com/hs-fs/hubfs/image%20(6).png?width=672&height=360&name=image%20(6).png "image (6)")

### Speakers

![Dean cruse](https://go.tethr.com/hs-fs/hubfs/Dean%20cruse.png?width=250&height=250&name=Dean%20cruse.png "Dean cruse")

Dean Cruse  
VP, Marketing  
Tethr

![Steve Trier](https://go.tethr.com/hs-fs/hubfs/Steve%20Trier.png?width=250&height=250&name=Steve%20Trier.png "Steve Trier")

Steve Trier  
Chief of Operations and Product  
Tethr

© 2024 Tethr. All Rights Reserved.

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