A guide to Tethr's Agent Impact Score

What’s Inside?

The Agent Impact Score (AIS) is a simple, yet powerful tool built to help organizations start measuring how call center agent performance affects customer-perceived effort. Move beyond the QA scorecard and learn how agents drive the outcomes your business really cares about.

Download this guide to learn:

• The limitations of traditional QA and why we built the Agent Impact Score
• Case studies where companies examine good and bad drivers of AIS
• How to tailor agent coaching and improve agent onboarding using AIS