Major utility company automates QA with Tethr
As one of the nation's largest energy providers, supplying 1.4 million customers in the Southern United States, a major utility company called on Tethr to help get its short-staffed team to increase efficiency and keep costs low while keeping customer satisfaction high.
Download the case study to see how Tethr was able to help them:
- Increase strategic execution in the contact center by 4x
- Improve product and services offer frequency by agents by 3x
- Automatically detect CX issues and share them with management
- Improve their quality assurance practices