Customer success story: MetTel
MetTel, a holistic IT communications and digital transformation telecommunications solution provider came to Tethr with one goal: to measure and improve the quality of calls in their contact center, in order to create a uniform customer experience.
Download the case study to see how MetTel reduced:
- Repeat call volume by 28% in the first 60 days
- Departmental operational costs by 11%
- Churn risk indicators by 27%