Reducing effort in times of panic
When the COVID-19 pandemic hit, Tethr went to work analyzing over one million calls across 20 companies to learn how the crisis was affecting different areas of the enterprise and what might CX and service leaders do to help support their reps and customers alike.
In this webinar, we discuss our research findings and recommendations for navigating customer interactions during uncertain times.
- Understand how effort measurement is a tool to be used during a CS crisis
- Learn three tactics savvy service leaders use to help reps on the frontline
- Get an inside look at Tethr's coronavirus dashboard & categories