EBOOK

Your contact center has a repeat call problem: How AI can solve it

When a customer has to call multiple times to solve a problem, it not only increases customer frustration but can also cost your contact center tens of thousands of dollars.

The good news? You can discover what is driving these repeat contacts and resolve these issues with AI. Download the ebook now to gain valuable insights into:

  • Understanding the detrimental impact of repeat calls on your customer experience
  • Improving first-call resolution rates for increased customer satisfaction
  • Identifying and tackling the underlying causes of repeat calls
  • Tailoring agent coaching strategies to effectively minimize repeat calls

Download the ebook now:

 
Repeat Call Guide

"Unfortunately, your repeat call problem is bigger than you likely realize simply because your customers won’t always tell you when they’ve put in the extra effort to call multiple times. When running a repeat call analysis for one of our customers... there were almost 4 times more repeat calls than the business previously identified."