INFOGRAPHIC
Is it time for the end of empathy?
Our research with a major tech retailer found that agent apologies, empathy, and explanations don't soothe customers - and can even make a customer's experience worse.
Dive into our findings - and learn what to coach agents to say instead of "I'm sorry" - by viewing or downloading the infographic below.
![The End of Empathy? The End of Empathy?](https://go.tethr.com/hs-fs/hubfs/Downloadable%20Content/The%20End%20of%20Empathy%3F.png?width=800&height=2000&name=The%20End%20of%20Empathy%3F.png)