---
title: The Future of Member Experience Panel | Tethr
description: Watch this webinar with Tethr, Glia, and a panel of credit union leaders to learn more about the future of member experience in the digital age.
---

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EXPERT PANEL | ON-DEMAND WEBINAR

# The future of member experience

Leaders from BCU, Connexus Credit Union, and TwinStar Credit Union joined us for a panel to share tips and tricks for transforming member experience and improving team satisfaction.

Submit your email to watch the recording of the event. 

 

### Watch the recording:

### Learn how to...

Listen to members in the era of survey fatigue

Reduce agent turnover and improve satisfaction

Empower team members with data + why it matters

Improve member experience in a digital world

### Speakers

![Keith Parris](https://go.tethr.com/hs-fs/hubfs/Keith%20Parris.png?width=200&height=200&name=Keith%20Parris.png "Keith Parris")

**Keith Parris**  
VP, Contact Center Operations and Technologies  
BCU

![Anthony Cooper](https://go.tethr.com/hs-fs/hubfs/Anthony%20Cooper.png?width=200&height=200&name=Anthony%20Cooper.png "Anthony Cooper")

Anthony Cooper  
Service Enhancement Specialist  
Connexus Credit Union

![Aaron Mickelson](https://go.tethr.com/hs-fs/hubfs/Aaron%20Mickelson.png?width=200&height=200&name=Aaron%20Mickelson.png "Aaron Mickelson")

Aaron Mickelson  
Director of Digital Services  
TwinStar Credit Union

![Steve Trier](https://go.tethr.com/hs-fs/hubfs/Steve%20Trier.png?width=200&height=200&name=Steve%20Trier.png "Steve Trier")

Steve Trier  
Chief of Operations and Product  
Tethr

![Paul Sheets](https://go.tethr.com/hs-fs/hubfs/Paul%20Sheets.png?width=200&height=200&name=Paul%20Sheets.png "Paul Sheets")

Paul Sheets  
EVP, Customer Success & Services  
Glia

[Watch now](https://go.tethr.com/the-future-of-member-experience#form)

![Contact center agents working](https://go.tethr.com/hs-fs/hubfs/Contact%20center%20agents%20working.png?width=400&height=400&name=Contact%20center%20agents%20working.png "Contact center agents working")

### Elevate your member experience. 

Improving member experience at your credit union isn't easy - especially with survey fatigue, rising member expectations, and The Great Resignation.

Find out how call center and support professionals at BCU, Connexus Credit Union, and TwinStar Credit Union are handling these challenges and providing some of the best member experiences in the industry. 

[Watch now](https://go.tethr.com/the-future-of-member-experience#form)

© 2024 Tethr. All Rights Reserved.

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