The future of member experience

Leaders from BCU, Connexus Credit Union, and TwinStar Credit Union joined us for a panel to share tips and tricks for transforming member experience and improving team satisfaction.

Submit your email to watch the recording of the event. 


Watch the recording:

Learn how to...

Listen to members in the era of survey fatigue

Reduce agent turnover and improve satisfaction
Empower team members with data + why it matters
Improve member experience in a digital world


Keith Parris

Keith Parris
VP, Contact Center Operations and Technologies

Anthony Cooper

Anthony Cooper
Service Enhancement Specialist
Connexus Credit Union

Aaron Mickelson

Aaron Mickelson
Director of Digital Services
TwinStar Credit Union

Steve Trier

Steve Trier
Chief of Operations and Product

Paul Sheets

Paul Sheets
EVP, Customer Success & Services

Contact center agents working

Elevate your member experience. 

Improving member experience at your credit union isn't easy - especially with survey fatigue, rising member expectations, and The Great Resignation.

Find out how call center and support professionals at BCU, Connexus Credit Union, and TwinStar Credit Union are handling these challenges and providing some of the best member experiences in the industry.