Top effort drivers to avoid in 2021
Tethr works every day with leading companies to measure customer effort and friction in an expansive manner. We've recently analyzed more than 4 million customer interactions to isolate the biggest sources of effort over the last 12 months. What we found was illuminating.
Join us for a deep dive on the results and info on:
- How contact center and CX leaders can pivot for a stronger 2021, even as the COVID affects businesses
- Which activities drive the most friction during customer interactions and how to coach teams to handle them
- What top trends COVID has forced to the forefront and which trends will fall by the wayside in 2021