Top effort drivers to avoid in 2021

What’s Inside?

Tethr works every day with leading companies to measure customer effort and friction in an expansive manner. We've recently analyzed more than 4 million customer interactions to isolate the biggest sources of effort over the last 12 months. What we found was illuminating.

Join us for a deep dive on the results and info on:

• How contact center and CX leaders can pivot for a stronger 2021, even as the COVID affects businesses
• Which activities drive the most friction during customer interactions and how to coach teams to handle them
• What top trends COVID has forced to the forefront and which trends will fall by the wayside in 2021