The Contact Center Leader’s Guide to Navigating a Down Economy

How do economic uncertainty, layoffs, and high inflation rates affect your customers? We looked at millions of customer conversations from the last year to see how customers handle rocky times - and how it affects your contact center. 

Download the ebook now to learn what we uncovered about how the economy changes customer behaviors and how you can recession-proof your contact center.



See the research:

Economy Ebook Cover

Inside, discover...

If your customers are churning because of the economy

How various industries bottom lines were impacted by economic conditions

Additional warning signs the economy is hurting your customers

A proven, 3-step plan for recession-proofing your customer loyalty strategy

7 ways to reduce costs in your contact center

Recession-proof your customer loyalty strategy.

When customers churn or miss payments, and sales begin to slow, companies get hit hard. Successful companies shift to building customer loyalty in economic downturns.

Learn how to weather economic hardships by implementing a 3-step plan to build customer loyalty in "The Contact Center Leader’s Guide to Navigating a Down Economy."

Your customers + the economy

Understand the impact of a recession on your customers, and prepare to weather the storm.